Clik here to view.
Minder, Grinder or Finder – Determining Your Business Preference
I may be over simplifying business life a little bit, but each of us has a natural preference to be one of the following business styles: 1) Minders –management - minding the people 2)...
View ArticleClik here to view.
Eliminating Customer Service Issues
If your business has specific ‘black and white’ written instructions or systems to deal with customer service issues that arise time and time again – your customers will benefit with good service, and...
View ArticleClik here to view.
Pricing Strategy – Be Different
For a small business, your pricing strategy should not be only about price. It should be about being different! Here’s why: If your offering is the same as your competition then you allow ‘price’ be...
View ArticleClik here to view.
Be Different by Better Positioning Your Expertise
As a small business advisor, I am always observing the actions of every business encounter. When I was in New Orleans last week, I went into a retail store that manufactured and sold gas and electric...
View ArticleClik here to view.
Turn Customer Service Problems into Profits
Idea #1 – When a customer service problem comes to your attention, stop and ask a couple questions before reacting to it: Is this customer service issue an exception? Is this customer service problem...
View ArticleClik here to view.
Back to Business Basics
The Golden Rule of Business: Treat others how you would like to be treated. Many business owners desperately seek methods to attract new customers. Consider businesses you frequent; why are you a loyal...
View ArticleSelf Limiting Beliefs
A fundamental part of our business model is to help business owners identify a self-limiting or business-limiting belief. The biggest problem in doing this is that they don’t look like self limiting...
View ArticleClik here to view.
Billing by the Hour
This blog is to poke a little fun at the traditional concept of billing by the hour. I apologize in advance for grief it may cause for hard-working professionals. Is the productivity of every hour the...
View ArticleClik here to view.
We Are Expanding into the UK Marketplace! by Paul Foster
The teams at The Business Therapist® are excited to confirm our entry into the U.K. marketplace! Although we have performed services for U.K. business owners as early as October, 2003, we are...
View ArticlePricing Strategy by Paul Foster
Are you pricing to the 10% of customers that are never happy? When you look at your customer base in your business, they will typically range from your ‘raving fans‘ to the ‘will never be happy‘...
View Article
